DFFH Policy

How to make a complaint – and get heard

Resource-booklet---How-to-make-a-complaint-and-get-heard-24.1.24-COVER

Court orders – the role of Child Protection and the courts

Resource-booklet---Court-Orders---The-role-of-child-protection-and-the-courts-24.1.24-COVER

Working with Children Check (WWCC)

Resource-booklet---Working-with-Children-Checks-for-kinship-carers-and-household-members-030425-COVER

Advice for carers wishing to attend retreats
Overnight stays for children in OOHC

(Click cover page images to download documents – This one contains 3 pages)

Fact-Sheets-for-Kinship-Carers---Overnight-stays-for-children-in-OOHC-250325-COVER-1000

Aboriginal culture

(Eight pages)

Fact-Sheets-for-Kinship-Carers---Aboriginal-culture-29.2.24
Carer-support-helpdesk-flyer-26.9

New rules governing the CIMS
Podcast 37

Part-funded by Carer Kafe
Part-funded by Carer Kafe

The Client Incident Management System (CIMS) is the program that investigates reports of incidents made against carers who may have mistreated children in their care. There are reports made against kinship carers, but this does not happen very often. Over the years, KCV has witnessed some serious breaches of carers’ rights, particularly when a report is not upheld. Carers and children have been seriously affected by the unfairness of the processes over the years and are not compensated for years of trauma when a report is not upheld.

In this podcast, lawyer Fleur Ward talks about how the DFFH has undertaken a review of CIMS procedures and has released a new set of guidelines. Carers need to be aware that it is quite easy for a report to be made and that if one is made, they need to listen to this podcast and contact their support agency immediately.

Check the CIMS guide on the DFFH website by clicking here.

MORE INFORMATION